For Complaints and Suggestions
138 – Grievance
1800 111 322 – Railway Police
1800 111 139 – General Inquiry
182 – Helpline for Women and Children
1512 – State Zone wise Railway Police
1098 – Helpline for Lost/Missing Child
155210 – Vigilance
For E-Catering Services
1323 – e-Catering
To order food online – Visit https://www.ecatering.irctc.co.in/ and Enter your PNR Number to get food delivered on train berth
To check Food Menu and Standard Menu Rates for different trains – Visit http://menurates.irctc.co.in/
1800 111 321 – Catering Complaint or Suggestion (Food Quality etc.)
For Stay in Lounge/IRCTC Hotels/Retiring Room/Hotel
To book Online – Visit https://www.irctctourism.com/#/accommodation
Customer Care – 1800110139
Complaint through SMS
For Coach Cleaning Services
SMS using below syntax
For Coach Cleaning OB <Space>C<Space><PNR>
For Toilet Cleaning OB<Space>T<Space><PNR>
For Watering OB<Space>W<Space><PNR>
For Pantry Repair OB<Space>R<Space><PNR>
For Pest/Rodent OB<Space>P<Space><PNR>
For Linen/Bed Roll OB<Space>L<Space><PNR>
For Electrical Repair OB<Space>E<Space><PNR>
Customer Care No : 0755-6610661 , 0755-3934141 (Language: Hindi and English)
For Railway tickets booked through IRCTC
I-tickets/e-tickets : firstname.lastname@example.org
For Cancellation E-tickets : email@example.com
Registered Office / Corporate Office
Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi 110001
How to book Indian Railways tickets?
You have two options to book Railways tickets:
Offline – Visit your nearest Railway Station and book tickets through counter.
Online – Visit the Official Indian Railways website www.irctc.co.in (Indian Railway Catering and Tourism Corporation) to book tickets online.
Note: You would need IRCTC Account to book tickets online which can be easily created on the site
What is the Maximum Number of passengers allowed per ticket?
One can include 6 passengers for General Ticket bookings.
What is the maximum time up to which I can book tickets?
You can book train tickets until the chart is prepared, which is usually done a few hours before the train departure time.
If you are booking E-ticket online, make sure you are getting Confirmed or RAC ticket, as waiting E-ticket gets cancelled upon chart preparation. With that you are not allowed to board the train. If detected traveling in the train, then you will be treated as passenger traveling without ticket as per extant Railway Rules.
What is the difference between E-ticket and I-ticket? Which ticket option shall I select while booking tickets online?
I-ticket - refers to a Railway reservation booked on IRCTC website for which a printed Railway ticket is dispatched by IRCTC to the Customer through the courier. The railway charges Customer a minimal service fee amount which one can pay online while booking ticket.
Cancellation of I-tickets can only be done through the reservation counter and not online.
E-ticket - refers to a Railway reservation booked on IRCTC website. Customer will receive the ticket information on their registered mobile number as SMS and email Id, one can also take a print out of the Reservation Slip after booking. Both of which can be showed to TT along with your ID Proof.
Cancellation of E-tickets can be done online prior to chart preparation and the refund amount is credited back to customers account.
Please Note: Waiting status E-ticket gets cancelled upon chart preparation. With that you are not allowed to board the train.
Always carry one of your Authorised Personal Identification (ID) Proof along with the ticket, whether it is E-ticket, I-ticket or Counter ticker.
What are the valid Id Proof documents to carry along with your ticket while journey?
The following ID proofs are considered valid:
Voter ID issued by Election Commission of India
Driving License issued by RTO
Pan Card issued by Income Tax Department
Student ID card with Photo issued by recognized school/college
Nationalized bank passbook with photo
Credit Cards issued by Banks with laminated photo
What are the different types of quotas in Indian Railways? What is the eligibility criteria to book a ticket in different Railway Quotas?
How do we know that tickets available for a train is having a confirmed ticket or waiting list?
Click here to visit our Railway Seat Availability page, enter your Source and Destination Stations and other details and submit. A page with all the available trains for your trip will be displayed. Select the train as per your availability. You will be displayed status of seat availability.
If status is Available-n, then n number of seats are available for that train and date.
If status is RLWL<N1>/WL<N2>, then you have a waiting list of N2 number.
So, what does RLWL17/WL12 means? Let’s look up with an example.
Suppose you book ticket with status RLWL17/WL12. Then you should focus on the latter part (WL12) which indicates your current waiting list status of 12. Your ticket will be confirmed after 12 passengers who have booked tickets before you for the same train journey cancel their tickets. RLWL is Remote Location Waiting List, which you can probably ignore. To learn more about RLWL, click here.
Can we travel with waiting list Railway ticket?
Answer for this depends on the method through which you have booked the ticket.
There are two types of tickets provided by IRCTC; E-ticket and I-ticket.
If you have booked an E-ticket through IRCTC website, then your reservation will be cancelled while chart preparation.
But, if you have booked the train ticket from station counter or an I-ticket from IRCTC website, then yes you can travel with waiting list railway ticket.
But it is always safe to check your booking Name on the charts that are posted on the train and platform before train departure.
Will my waitlist ticket get confirmed after the chart preparation?
Possibility of your train ticket to get confirmed/Partially confirmed is only before the reservation chart is prepared. Once the Reservation chart is prepared, which is usually done a few hours prior to train departure time, ticket status is fixed.
You can check the chart, that will be pinned on the station notice board, for your Name to confirm whether you can board the train or not.
Is there any way to check the possibility of my waiting list ticket to get confirmed?
Yes, IRCTC provides
I have booked a railway ticket with 2 (or more than 2) passengers on same ticket. Only one of which gets fully confirmed, can we all still board train?
Yes, if Reservation of at least one of the passengers from the same ticket gets confirmed or RAC. Then all other passengers from the same ticket with wait listed status can travel the journey.
While booking a railway ticket, I was on Waiting List (WL), where can I check the current status of my ticket?
You can always check your Reservation status here by entering you PNR number, which can be found on top left corner of Ticket. If the chart is already prepared for that train, check your Reservation status on charts displayed on platform and train.
What if my waiting list ticket is not confirmed until the Reservation chart preparation? Will my ticket get cancelled?
If you have an E-ticket, then yes, your ticket will be cancelled. But if you have booked ticket through counter or have an I-ticket, then your ticket will not be cancelled.
My wait listed ticket is confirmed as per the PNR status, when and where can I get the Berth details?
You can get your berth details on the charts posted on platform and train prior to train depart time.
Cancellation and Refund:
I have Railway E-ticket and I wish to cancel it after the Reservation chart is prepared. How can I do that?
In case you need to cancel the Railway E-ticket, the same can be done online before the preparation of Reservation chart. For customers who wishes to cancel the ticket after the Reservation chart is prepared, the user must send an email at the earliest possible to firstname.lastname@example.org with full details of the ticket, after which the request will be processed by IRCTC and refund amount as sanctioned by the Railway administration will be credited to the users account.
Can we cancel PRS Counter Ticket online?
Yes, visit https://www.operations.irctc.co.in/ctcan/SystemTktCanLogin.jsf to cancel your PRS counter ticket online. You would require your PNR and Train number for cancellation of ticket.
For fully confirmed ticket, Online cancellation shall be permitted only upto 4 hours before the scheduled departure of the train.
For RAC / Waitlisted tickets, Online cancellation shall be permitted only upto 30 minutes before the scheduled departure of the train.
Please follow the procedure mentioned in the website to cancel the ticket.
Is there any charge levied for cancellation of tickets after the permitted time limit i.e 4 hours before depart time for fully confirmed ticket and 30 minutes before depart time for RAC / Waitlisted tickets?
There is No refund policy if you cancel your ticket after the above prescribed time limit.
How much cancellation charge is levied per passenger if fully confirmed ticket is cancelled?
The following table shows the cancellation charges applied per passenger for confirmed tickets if ticket cancellation is done
Before 48 hours of scheduled depart time
1st AC/executive class : Rs. 240
2 AC/1st Class : Rs. 200
3AC/ACC/3A economy : Rs. 180
Second sleeper class : Rs. 120
Second class : Rs. 60
Between 48 hours and 12 hours before the scheduled departure of the train, ticket cancellation charge will be 25% of the fare subject to minimum charge mentioned above.
Between 12 hours and 4 hours before the scheduled departure of the train, ticket cancellation charge will be 50% of the fare.
How much cancellation charge is levied per passenger if Waitlisted/RAC ticket is cancelled?
Cancellation of waitlisted/RAC ticket is permitted up to the 30 minutes before the scheduled train departure time.
There will be a minimal charge of Rs. 30 for unreserved second class ticket cancellation and Rs. 60 for reserved Second class and other classes waitlisted/RAC tickets.
No refund is provided if the ticket is cancelled after the permitted time limit of 30 minutes before depart time.
Can we cancel the booking of a few and not all passengers from same ticket?
Yes, it is known as partial cancellation. Login to your account in IRCTC, navigate to My Account -> My Transactions -> Booked Ticket History, select your ticket and then select the passengers for which the booking needs to be cancelled.
Do I need to file TDR or Ticket Deposit Receipt for cancellation of E-tickets booked online?
No, in case of E-ticket cancellation, filing of TDR or Ticket Deposit Receipt is not required. Your refund amount will be automatic processed and credited to the bank account through which the ticket booking was done.
What is TDR or Ticket Deposit Receipt? When are we required to file a TDR for Refund?
TDR or Ticket Deposit Receipt can be submitted to claim refund for booked tickets from Indian Railways if a passenger is not able to travel due to various situations as mentioned in the article here.
You are required to file a TDR only after the 1st chart is prepared i.e 4 hours before the train departure time, before that normal cancellation can be done.